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    Boost customer service & manage a diverse workforce

    Employee productivity standards are directly proportional to customer satisfaction. However, customer satisfaction is the biggest challenge of the retail industry. Hiring the right people for the varied roles in the retail industry and effectively managing this largely-diverse workforce is an absolute necessity in order to achieve the satisfaction of customers without going overboard on the budget. Synel UK’s Time and Attendance System enables
    businesses to do exactly that – by boosting the quality of customer service through better workforce management.

    Enabling better scheduling: Synel enables efficient scheduling of employees based on the required skill-set to occupancy rates.

    • Improving accuracy of forecasts
    • Managing labour costs
    • Monitoring productivity
    • Eliminating fraudulent time practices
    • Keeping you compliant

    You might be interested to read more here

    • Managing absences
    • Tracking sales
    • Managing entitlements and accruals
    • Preventing over-budget expenditure

    Synel Workforce Management Solutions

    Trusted by leading retailers


    Chris Storey

    Project and Programme Manager, IT Delivery at Sainsburys Supermarkets

    “Synel are an excellent partner, very easy to work with, great service.”

    Read the Poundland Case Study

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